SMART MONEY is a re-loadable payment card that may either be accessed through a Smart mobile phone or a Smart Money MasterCard, similar to a debit/cash card. Smart Money enables Smart subscribers to manage their money from their mobile phones wherever they are, whenever they want.
Smart Money is the world’s first electronic wallet card linked to a mobile phone which won the 2001 GSM Awards for “Most Innovative GSM Wireless Service for Customers”. It was also cited as the “Best Product Innovation” award at the MasterCard Marketing Awards in Australia. [from smart.com.ph]
A. Activate Smart Money
- Text MONEY to 343
- Enter desired W-PIN (6-digits)
- Re-enter W-PIN, press OK
- Choose ‘Get Account’ press OK
- Select BDO
- Wait for a confirmation message containing your 16-digit Smart Money Account Number.
04Nov 1305:Your SMARTMoneyAcct# is 1234123412341234.Ref311250069959
B. Apply for a Smart Money Mastercard.?Click here on how to apply.
B. Apply for a Smart Money MasterCard.
- Fill up?Smart Money MasterCard Application Form.
- Wait a call from a Smart representative for validation of your application. You will be asked to choose your preferred Smart Wireless Center for card pick up.
- After 7 days, you will receive a text message from Smart informing you that your Smart Money MasterCard is ready for pick up at your preferred Smart Wireless Center.
1/2 FREE ALERT: You may pick up your SMART Money Card 3 days from today (or 5 days for provincial areas) at your preferred wireless center.
2/2 Please bring a valid picture ID. Kindly make sure you get it within 60 days from receipt of this message. Thank you.
C. Activate your Smart Money MasterCard.
- Call 845-777 (using your landline) or 15177 (using your Smart cellphone) to activate your Smart Money MasterCard.
- A Smart representative will activate your card. The phone call will take 3-5 minutes. After the call, wait for 15 minutes before proceeding to the next step.
D. You can now?link your Smart Money MasterCard to your mobile phone.
D. Link your Smart Money MasterCard to your mobile phone.?Only a maximum of two (2) Smart Money MasterCards/Accounts may be linked. I did not follow the instructions sent on mail because the ATM PIN is always invalid. So here’s what I did:
- Go to SMART Menu and select SMART Money
- Choose Activate Card
- Enter Card No (16-digit)
- Enter your preferred Card Name
- Enter W-PIN
- Wait for the confirmation message
14Nov 1115:Your SMARTMoneyAcct# is 5299671234567890.Ref320275043429
E. Add funds to your Smart Money MasterCard.?Go to your nearest Smart Wireless Center or Smart Money Accredited Outlet to add funds or reload your Smart Money MasterCard.
To start sending Smart Money,
- Go to Smart Menu, select Smart Money
- Select Transfer, press OK
- Select Others, press OK
- Enter your beneficiary’s Smart Money Number, press OK
- You will receive a prompt message, press OK
- Select source of funds, press OK
- Enter amount you would like to send, press OK
- You will receive a prompt message to confirm your transaction, press OK
- Enter W-PIN, press OK
- You will receive a confirmation message of your transaction
- Beneficiary will also receive a confirmation message instantly
To buy load using Smart Money:
- Go to Smart Menu, select Smart Money
- Select Reload Buddy, press OK
- Select Others, press OK
- Enter Mobile Number, press OK
- You will receive a prompt message, press OK
- Select source of funds, press OK
- Select amount, press OK
- You will receive a prompt message confirming the transaction, press OK
- Enter W-PIN, press OK
- You will receive an SMS confirmation for every successful transaction
- Beneficiary will also receive an SMS notification instantly
To pay bills using Smart Money:
- Go to Smart Menu, select Smart Money
- Select Pay Bills, press OK
- Select Others, press OK
- Enter Biller Code, press OK
- Enter Bill Account Number (please refer to your billing statement), press OK
- You will receive a prompt message, press OK
- Select source of funds, press OK
- Enter amount you would like to pay, press OK
- You will receive a prompt message confirming the transaction, press OK
- Enter W-PIN, press OK
- Subscriber will receive an SMS confirmation of his transaction
To purchase at selected establishments using Smart Money, text
<Store Code> <AMOUNT> and send to 270
You can also use your Smart Money MasterCard to pay at any MasterCard establishments worldwide.
Smart Money has a maximum withdrawable amount of Php 20,000 per day. The maximum amount of money you may transfer per day is Php 10,000.
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- Introducing Smart Unlimited Text Postpaid Plans
- Introducing Globe’s Friendster UPD8
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i can’t withdraw my money using ATM Machine in BDO.
What account should i pick SAVINGS or CURRENT?
The Machine says contact your bank
my transactions are not processed…what should i do?….when i try also to withdraw in the atm..it says transaction was not processed…plzzzzzzzzzz help me…
Note:
After i got my Smart Money Card from the nearest Smart wireless center, i loaded it immediately 900 pesos..so my current balance is 900 pesos…plz help
i forgot my pin. what should i do? thanks!
hi.can i use my smart money card for purchasing international online store such as victoria’s secret?
yes you can irezza. you can verify your paypal account using smart m0ney card but there is a limit, you cann0t withdraw or deposit so you must apply for e0n card to do these.
Hi,
Can i use my smart money mastercard by purchasing ticketing online @ cebu pacific airlines? cus ive been trying to purchase an international flight however, it says DECLINED. may i know how to process this thing? just to add up, ive been phoning smart call center but theyre not pretty helpful.
Please care to reply. Thank you.
Par
Yeah it seems smart money has all the benefits and convenience of a debit card and capabilities of transacting online, I haven’t tried this product to see if it really works especially with transactions online. I will try to activate one account and will leave a feedback soon.
hello.. I have Paypal account but it is not yet verified. I can’t verify my Paypal account now because I don’t have credit card. But I have Smart Money Card bearing with the logo of MasterCard. Can I use it to verify my Paypal account? and as i verify my paypal account using my smart money card it is said that my credit card has been denied by the bank that issued your credit card. For details on why your card was denied, please contact your credit card issuer’s customer service department. Or, you may want to try adding a different credit card. pls help me… what’s wrong with my smart money card?
hi i can’t activate my smart money card it always say my w-pin is invalid.. where can i see my w-pin? please help me…..
Hi kashee,
I verified my paypal account using smart money card..you have to unlock your card first before you can use it to verify your paypal..you can activate your card by going to your smart menu settings on your phone, choose smartmoney and just follow the message being prompt to you till you see the “unlock card” you must bear in mind that smart automatically lock your card so you have to be fast when trying to verify..
also, the possilbe reason why your card was being denied is you probably lack the funds on your smart money card..you have to load it up at least 200 pesos since paypal will deduct $2 on your card…
hi i can’t activate my smart money card. it always say SIM CARD BUSY
hi,my problem is i already filled up an application for smart money card last friday and the they said that wait for 24hrs to 48hrs to activate my account,but until now i can’t still transfer money using my smart money link to my phone,the message says “generic cards cant transfer” ,so anybody here knows what is the best way to solve my problem..
hello sa amartmoney personnel,
i got a problem regarding my account my husband withdrawn 5k 3-1-2010 just yesterday but the money doesnt go thru na debit po. how will i do sa akin po yung card pero nandito ako sa london uk. could you please tell me what should i do to sort out that problem…thanks hoping for your response
I have a paypal account. I have 300 balance in my smart money card but it still says that This credit card has been denied by the bank that issued your credit card. For details on why your card was denied, please contact your credit card issuer’s customer service department. Or, you may want to try adding a different credit card.
What’s wrong with my card?
bing
how i work my number to my smartmoeycard coz if i send money i cant do tranfer coz the number i use b4 in my smart account are stolen so can you help me how i do work its again and how i change to put my smartmoney account to my number coz i want my new number i connect to me smartmoney account so i can do transfer money to other account..
tnx for ur kindly
i lost my w-pin isomeone sent me money thru smartmoney,how will i retrieve my w-pin for i can get my money?
hello,
can i withdraw my smart money balance..and convert it to a cash..?? how???
please..help ..thanks in advance.com.ph.!!
Hi Guys,
Hope this helps on your concerns:
1.) Smart money can be linked to your Paypal Account
2.) Your electronic money can be converted to cash by withdrawning at any BDO or Bancnet ATMs or by asking a friend if he/she can give you cash in exchange of transferring the same amount to your friend’s account using your smart money
3.) If you want to connect your new number to your smart money card, simply go to any Smart Wireless Center for assistance
4.) When you withdraw in BDO, you dont have to choose between current or savings option… there’s a new option “smart money” option to avoid confusion
5.) It partnered with Mastercard, which means you could pay for your shopping, coffee drinks, restaurants, and many more by simply swiping the card. Take note, you should have enough balance in your card to pay for what you got and make sure the store accepts Mastercard.
6.) In case you card got stolen, you can easily block it using with one click from your cellphone
7.) Any withdrawal, transfer and deposit you make in your smart money sends an alert to your number for your reference.
8.) If you have more questions, please call the hotline… if they can’t answer you go to Smart Wireless centers…
I can’t link my BDO cash card to my smart money card I want to transfer an amount of money from BDO cash card to my Smart money Card. I can’t Enroll my BDO CASH card ATM to smart money – mobile Banking Tell me what to do
me too the same with Lendie lol is that possible?
I already activated my smart money account. Where should I get the smart money card? Should I go to any smart outlets for me to getmy card?
what is the used of smart money??
can i deposit to my smart money even i didn’t get my smart money card??
hello,
i want to transfer or widraw my money from my smartmoney but they said that request not yet process what will i do?i need the money… pls help me guyz
how will i kbow my smart money number u wanted it kasi to load money pero sabi nung retailer kailngn ng smart money number pero nakalimutan ko na wpin lang alam ko.hope ul help me
bkit ganun twag ako ng tawag sa customer hotline ng smart money wala sumasagot ilang beses na.. patay na yata mga operator nila eh mabilis lang sila magkaltas ng lod, tas ilang beses din ako di ma link yun card ko transaction not process paulit ulit… bullshit ang bagal bagal parang sarap tapon nalang wlang kwenta smart money mahihirapan lang kayo kc mbagal ang processing nila…kaya yun mga mga gusto sumubok wag nalang gagaguhin lang kayo sa smart mag eon debit card nalng kayo intead worth 1000 pesos ok na lahat lahat di mo na kailangan mag activate pa sa sim card tulad ng smart kailangan tawagan mo pa sila para e activate ka nila an dami ka process tas di ka namn sasagotin puro oo wala nman.. (SCAMMER ANG SMART)
read the Smart Money FAQ’s
http://smart.com.ph/money/consumers/faqs.htm
or look for information at their home page
http://smart.com.ph/money/
I have a Smart Money Card that I tried to link to my Paypal account, I had over 1,000p on the card, unlocked my win, it was declined.
I attempted to purchase online an item at Amazon.com my Smart Money Card was declined.
I tried to pay for webhosting charges my Smart Money card was declined.
I used scissors to cut the card in half and throw in the garbage…..it worked just fine.
@ Jocelyn…Lol!
when can i get my smart money card? can i get it rush?
hi..my smart money card is block..pin block..what will i do..i need your answer now..i really nid to widraw my money..
I forgot my w-pin code what should i do plz help me. dko kasi ma trnsfer ung load ko
I have a Smart Money card but I can’t link it to PayPal. It always says card has been denied though I tried to unlock it first and it has P2,000. This is so frustrating!
I’m having trouble transferring money to other accounts: it says “generic card not allowed to transfer”, lol I have only one virtual account and I’ve been doing transfer transaction for 5 yrs, whats going on?.. this sucks!!
how i work my number to my smart moneycard coz if i send money i cant do transfer coz the number i use b4 in my smart account are stolen so can you help me how i do work its again ..and i always received is my request is not processed.call the customer hotline no. on your card… but we dont know that number….. plsss help me pls…
For Paypal verification. You must open your smart money account to internet transactions. Send INTERNET to 343.. go to your smart menu pick a Internet Txns and pick unlock. Immediately click the verify on paypal because Smart automaticaly lock internet transaction in a minute or two.
Generic cards cannot transfer or withdraw funds. You have to go to a Smart Wireless Center to get a personalized card. You have to fill up a form and pay P120. Your card will be available in a few hours. If you already have a generic account, you can get a personalized card by applying online at smart.com.ph.
You will receive a call from Smart to verify your identity. Your card will be available for pick-up in a few days at a Smart Wireless Center of your choice. Bring your id and payment of P100. To be able to purchase online, make sure that the Smart Money menu on your phone contains the Internet Txns option. If you do not see this on your phone, just text INTERNET and send to 343.For all your concerns, call 15177 for free on your Smart phone.
MY PERA KC AKO SA isa kong atm visa card yun at gusto ko itransfer sa SMARTMONEY CARD ko,,, kaso tinatanong skin kung wt yung IBAN tska swiftcode nng bank pwede ko bng mlaman kung pwede itransfer yung money ko sa smartmoney card ko kc master card yun dba dollar account po kc yung nsa visa card ko plssss response plsssss
hi. bat walang sumasagot na operator sa 15177 para i activate yng smart money k, nakalagay kasi dun sa smart money card k “dial tchubatchutchu using your smart cellphone to activate your smart money, until now wlang sumasagot…. aaaaaaaaaaaaaaahhhhh…
I have 6,000 pesos in my smart money,i have been trying to purchase online but it is always denied,i unlocked it bcuz i recieved the sms that it is ready to use yet when i am trying to use it …sms said its locked! Can i use my card purchasing online via paypal? I am verified user but when i tired to link my smart money card to paypal its denied…what is wrong with it? THANKS!
@ eloi i know the feeling. 30 minutes na akong nag-aantay na may sumagot sakin.
ang prob ko nmn. d daw ako authorized na mag link ng smart money account ko sa smart mobile number ko. nkakainis tuloy… it’s so frustrating
Natandaan ko kung anong pincode ko para sa smart money card na in apply ko sa Smart wIRELess center sa SM Fairview. Nung magkapera yung Smart Account ko at gusto ko loadan yung Number ko wich is Smart also o(of course) Mali daw yung pin. Invalid daw. Tsaka ang dami nag popost dito. Wala namang taga Smart na sumasagot. ANo bang silbi nitong mga post eh wala naamng sumasagot sa mga tanong natin. Okay sila sa advertisement na ganito ganun pero pagdating sa costumer care, WALA? Do you agree guys?
hay naku guys..nakakabwisit.. after waiting forever for my smart money card..kala ko tapos na problema..grabe di na pala accepted ngayun ang smart money card ng paypal, nag load pa naman ako ng 500 pesos sa smart money kasi yun ang minimum..kaya i suggest kumuha nalang kayo ng EON visa card 350 lang yung annual fee sigurado pa ma verified kayo..
what if my smart money acct. got 0 balance???na withdraw q kc lahat…nag 0 bal. na xa! ma closed acct. kaya un???pls i realy need ans. poh tagal kc ma contact sa phone eh!
It is possible to have 2 smart money card link to one sim?
Thanks Smart Money MC, nakakabili na ako ng airlines ticket using my Smart Money MC, walang kaprobliproblema at safe pa gamitin sa mga online.. more power SMMC.
I forget my pin what should i do?pls help me
pag may maghulog bah sa SMARTMONEY ACCOUNT mo pwedi pa ba yan makukuha sa susunod na araw? halimbawa ngayun petsa niya ihulog pwedi ko pa ba yan kukunin sa january 3?
I am greatly discourage by the services of smart money. There is no proper accommodation on answering the doubts and questions of their customers / subscribers. The hotline (tel numbers) that they’d given are non- functional and inefficient in dealing with their consumers
BADTRIP TALAGA ANG SMART MONEY
USELESS..
WALANG KWENTA..
SABI PWEDE MAKAPAGPURCHASE ONLINE WALA NAMAN
ASARRRRRRRRRRRRR LANG!
BADTRIP TALAGA!
On saturday january 22 2011 i was withdraw the amount php 600 pesos but no money out and already deduct from my smart money card today i was in the bank wher i make withdraw but she told me the bank where i make withdraw is balancing so i went to BDO the same day saturday i do also withdraw in Bdo but cannot process my transaction when im home my i get message with draw 600 this is small amount but this cost of money now my husband who are in abroad he dont want to send me to smart money card until i recoverd the php 600 i was in BDO wher i make a last transaction but the teller told me to call smart money hotline i try many times i cannot reach the hotline i hope the 600 pesos is return to my account in smart money card
This is the message from my smart money card (22 jan 1052;You have withdrawnP600.00from card Nagel all my transaction goes to my cellhpone this is my first time it happen thast why today im so desapoint for this smart money card
Thanks that my money withdraw last january 22 is return yesterday in my account i was there in smart money center
May problema din ako sa aking smartmoney card. I’ved Linked it to entropay pero d nmn mka transfer ng funds kahit nka unlock na.
panu po i cancel yun inaplayan ko
I just applied for a personalised card.
I everyone’s experience, how long did it take to get your card?
helo kelb..
basi sa pgaply ku ng personalized smart money card ay ngwait aku ng 7working days…
tsaka my text din na galing sa smart na pwedi muna pick up ung card mu kung san ung prefered wireless center ang cnbi mu ng twagan k nila for comfrmtion……
skin nga sa sm mega mall ku lng pinick up…..
please i need the swift code in smart money card sir/ madam can i have that..bcos i need swift code to transfer my money to my ATM card of smart money..thnks
how can i reload my load wallet (retailer sim) using smart money? i want to sell eload and earn some money.
DAMN SMART MONEY.. tagal sumagot ng CS nila mag w8 ka ng 30mins to 5omin bago sagutin..
my smart money mc ako. sabi nila activate na. tapos pag try na try ko ilink ung smart money card ko to mobile. laging sinasabi na ” REQUEST NOT BE PROCESSED.. 100 msg na ganyan natangap ko. pag ka tawag ko sa CS NILA. sabi mag wait ng 24 hours after 24hours tumawag ako at sabi nanamn nila mag wait ng another 24 hours. 5x nila renifressh ang smart money ko pero wala parin.. DAMN DAMN DAMN……. nakakainit ng ulo tapos sabi activate na siya. tapos nag punta me sa malapit na store d2 para ma fundan ko ung smart money ko pero. di nila ma fundan ung smart money ko… ano ba yan MGA TAGA SMART WALA KAU GINAGAWA … KAYA ANONG SILBE NGAUN NITONG SMART MONEY KO>? tskk tskk PARANG INISCAM NIYO LANG UNG BINAYRAN KO SA CARD EHH DI KO NAMN MAGAMIT UNG CARD.. DAMN DAMN DAMN.,,,
hello .. ask ko lang bket d po aq mkapag withdraw ??? the machine say’s that my transaction is not processed .. anu po problema ??? please reply ASAP !!!!!
Pls. advise what to do for me to withdraw my money at atm. If I cannot do this, Smart money card has no other use other than purchasing and loading (stocking) money and sure not giving me an options. Pls. advise.
how can i know my smartmoney account?
i forgot my w-pin.., what should i do.!:(
how much is smart money card??
kainis amn t0ng smart money eh, d ak0 mkapag purchase online gnwa k na lhat ni loadan k na ng 1000 php sa card k, inunlock k na ,, nagpaload nak0 ng 30 sa smart?? wala pa rin ansabi
“transaction for your card (card name) was not processed please select call smart to contact smart money hotline”
??? how stupid is that, khit paypal ayaw??? help anyone…
how will i know that there is already a money in my account?…
hi i want to know if its possible to receive payment from any master card credit card to my smart money account/card??please enlighten me.ty
Does it mean you have to always unlock the smart money card if you are going to verify your paypal account and purchase online?..
why i can’t use my smart money card to paypal . . . i tried to call the customer hotline and it says di pa daw pwedeng magamit ang card na smart money para maget verified ang account ko sa paypal . . pwede pakisagot din po mga katanungan ng mga costumers .. my card is being denied .. zero balance po ung account ko , gusto kong magreload para malagyan pero how can i assure na maproproseso ang transaction na gnagawa ko with paypal????????? pls help
Hi, i want to get a smart money master card so that i can verify my paypal account. Do i need to have a BDO account to get a smart money master card? And what are the requirements for BDO and Smart money? Thank you and have a nice day!
You can visit Smart wireless center and let them do the activation of your Smart Money. Once it is activated, you can apply for a Smart Money card from them. You only need to fill up form, bring 2 valid IDs and pay 250 pesos for the Smart Money Card.
You’ll be back after 7 to 14 days to claim your card. Then, call the Smart customer service hotline for them to connect your card to your smart money account number on your cp. In that case, all transactions being made will be sent to you via text message.
You can also change WPIN (phone transactions pin) and ATM PIN (card pin) through text messaging.
Good Luck! :)
hi.. please help me how to locate the account number na pinadalhan ko ng pera. all i have here is the account number and no mobile number of that user.. tnx
required po bang kumuha ng smartmoney mastercard para magamit ang smartmoney services lalo na yung pag-withdraw from smartmoney. Ano po ba ang pinagka-iba ng smartmoney sa mobile lng at ng smartmoney mastercard when it comes to fees, charges and maintenance in withdrawing money. Please explain to me further.
Hello po,
I have a smart money card and I recieved 5000 from other smart money account and then when i went to atm it says ”temporarily unable..then I went to smart the teller says i have to call the hotline and I did..no one answered..I already activated my account and it has balance but I can’t withdraw my money..so i transferred it to my friend’s account and she said she didn’t recieve it…but the 5000 was sent..how can i get it back?
Two years na akong nagpapadala ng pera sa smart money through smart center robinsons galleria branch even if I dont have smart money account, and now naassign ako dito sa cebu, two smart centers pinuntaha ko to send money. First at Metro Gaisano Branch pero offline daw and tinuro nila ako sa SM Cebu Branch kea nagmadali akong pumunta kasi ‘emergency’ money ung ipapadala ko. Unfortunately 2 months na daw silang offline, the service assistant said, peru online daw kapag mag open ng smart money card. Pa’no nagyari un, offline na online? Ibig sabihin online lng sila kung may smart money account ka!I understand na marketing strategy nila un to get more smart money accountholders, peru bakit sa ibang branches pwede ka makapagpadala ng pera kahit hindi ka account holder? Iba-iba ba ang regulation ng smart center? Calling the attention ng mga concerned persons dito. Pakisagot naman ng tanong ko…
PAYPAL VERIFICATION
If you are using smartmoney for online transactions, like verifying your paypal account, dapat my laman ang smartmoney mo by at least 200 pesos, anyway marerefund nmn yun, if transaction denied/declined and ang prompt is “denied by the bank that issued your credit card”, then kailangan mong iactivate yung card mo..call the hotline number and wait for someone to pick up the phone and talk to you. SOmetimes you have to be patient enough before ka magtatatalak or else, masasayang lang ang smartmoney mo dhil hindi mo nmn nagamit.I can assure you na kayang iverify ng smartmoney ang paypal account but as of the moment hindi pa pwedeng ilink ang smartmoney sa paypal for withdrawal purpose, only for account verification. I dont promote smart and its services, I would just like to help others who are experiencing the same troubles with smartmoney that i have experienced in the past.
For ATM Withdrawals with “not processed” prompt
In this case, you pressed on with the wrong tab. At the lower left side of the ATM machine screen, you will see smartmoney. THis is where you can withdraw your money from your account.
I hope I had been a help.
bakit po ganun hindi po ako maka windrw ng pera ko using my smart money card,, lagi lumilitaw sa machine excceeded pin entry.. pero tama naman po yung pinipindot kong atm pin ko.. hayyy kakabdtrip tlga,, help namn po
I just read from the official website of smart na pag ang start ng smartmoney card is 5571, hindi pwedeng gamitin to purchase online
hello pwede ko po ba mgamit ang aking smart money card for online booking pra sa plane
BKIT LAGE DOUBLE PADALA NG PERA SKEN?
hi, gusto ko sana i verify yung paypal ko using smartmoney and proceed to online shopping pero laging denied.. i unlocked it many times and top it with 7k. pero hindi parin, even if i directly use it as a mastercard credit card while shopping laging denied.. is it really true na pwede tong gamitin? dahil kung hindi syang nung nilagay ko.. kukunin ko nnman ulit,
Happy New Year! I have a problem with my Smart Money card. I wanted to buy some items through online buying. But, after I have done all that I needed to be filled up, an error message like this
Reason: [DECLINED] SGS-000001: D:DeclinedXXSP:Code [] :: (AuthResponse: 107) (Message: DECLINED)
will be seen in the screen.. Can you help me with this, pls. Thanks
hello hindi poh masira ung atm smart money card ko or ma cancelled kapag ilang buwan na hindi ko maloadan ng money or ma check balance ?
need ur response poh